CONFRONTING CONFLICTA First-Aid Kit for Handling Conflict Conflict costs! When tensions and differences are ignored they grow into conflicts, injuring relationships, groups and organisations. So how can we tackle conflict successfully? Here are tools to help you assess the symptoms and causes of conflict; to understand how personal chemistry, organisational structures or environment affect conflicts; to understand conflict escalation; and how to lessen conflict through changing behaviour, attitudes and perceptions. The author has worked with conflict resolution in companies, schools and communities for over thirty years and is a recognised authority.
CONFRONTING CONFLICT
A First-Aid Kit for Handling Conflict
Conflict costs! When tensions and differences are ignored they grow into conflicts,
injuring relationships, groups and organisations. So how can we tackle conflict
successfully? Here are tools to help you assess the symptoms and causes of conflict;
to understand how personal chemistry, organisational structures or environment
affect conflicts; to understand conflict escalation; and how to lessen conflict through
changing behaviour, attitudes and perceptions. The author has worked with conflict
resolution in companies, schools and communities for over thirty years and is a recognised
authority.
Pages : 192。
