CONFRONTING CONFLICT
A First-Aid Kit for Handling Conflict 
 
 Conflict costs! When tensions and differences are ignored they grow into conflicts, 
injuring relationships, groups and organisations. So how can we tackle conflict 
successfully? Here are tools to help you assess the symptoms and causes of conflict; 
to understand how personal chemistry, organisational structures or environment 
affect conflicts; to understand conflict escalation; and how to lessen conflict through 
changing behaviour, attitudes and perceptions. The author has worked with conflict 
resolution in companies, schools and communities for over thirty years and is a recognised 
authority.