Confronting Conflict, 詩書坊

NT$950

Confronting Conflict

Confronting Conflict
出版社  Hawthorn Press
作者   Friedrich Glasl
英文說明

CONFRONTING CONFLICT

A First-Aid Kit for Handling Conflict

 

 Conflict costs! When tensions and differences are ignored they grow into conflicts,

injuring relationships, groups and organisations. So how can we tackle conflict

successfully? Here are tools to help you assess the symptoms and causes of conflict;

to understand how personal chemistry, organisational structures or environment

affect conflicts; to understand conflict escalation; and how to lessen conflict through

changing behaviour, attitudes and perceptions. The author has worked with conflict

resolution in companies, schools and communities for over thirty years and is a recognised

authority.

頁數

Pages : 192。

備註   ISBN : 9781869890711
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